What is GDSL UK’s refund policy?

Find clear answers to common questions about cancellations, refunds, and rescheduling to help you navigate our policies with ease. Here’s a professional Refund & Cancellation Policy draft for www.gdsl.co.uk. It is written broadly enough to work for HR, recruitment, training, and consultancy services, while remaining compliant with common UK business practices.

Refund & Cancellation Policy

Effective Date: [1st August, 2024]

At GDSL UK, we are committed to delivering high-quality HR, recruitment, training, and consultancy services. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and rescheduling requests are handled.

1. General Policy

By purchasing or booking any service through www.gdsl.co.uk, you agree to the terms outlined in this policy.

Refund eligibility depends on the type of service purchased and the stage of delivery at the time of cancellation.

---

2. Recruitment Services

Candidate Placement Services

Fees paid for recruitment and placement services are generally non-refundable once candidate sourcing or screening has commenced.

If a placed candidate leaves within the agreed guarantee period stated in the service agreement, GDSL UK may provide one of the following at its discretion:

• A replacement candidate at no additional recruitment fee
• Partial credit toward a future recruitment service

Refunds will not be issued for:

• Candidate resignation after the guarantee period
• Changes in employer hiring decisions
• Delays caused by the client

---

3. Training Courses & Workshops

Cancellation by Client

For training courses, workshops, or coaching sessions:

• Cancellations made 14 days or more before the training date may receive a full refund.
• Cancellations made between 7–13 days before the training date may receive a 50% refund.
• Cancellations made less than 7 days before the training date are non-refundable.

Participants may request to transfer their booking to another available session subject to availability.

Non-Attendance

Failure to attend a booked training session without prior notice will be treated as a cancellation and no refund will be issued.

---

4. Consultancy & HR Services

Payments for consultancy, HR advisory, CV writing, documentation, or bespoke business services are non-refundable once work has commenced.

If a project is cancelled before work begins, a refund may be issued minus any administrative or processing costs already incurred.

---

5. Digital Products & Downloadable Materials

Due to the nature of digital products and downloadable resources, all sales are final and non-refundable once access or download has been provided.

---

6. Cancellation by GDSL UK

GDSL UK reserves the right to cancel or reschedule services, training sessions, or consultations due to unforeseen circumstances, low enrolment, or operational reasons.

In such cases, clients will be offered:

• A full refund, or
• The option to reschedule to a future date

GDSL UK shall not be liable for any indirect costs incurred by the client, including travel or accommodation expenses.

---

7. Refund Processing

Approved refunds will be processed using the original payment method within 7–14 business days.

Processing times may vary depending on your bank or payment provider.

---

8. Contact Us

If you have questions regarding cancellations or refunds, please contact us:

GDSL UK
Website: www.gdsl.co.uk
Email: info@gdsl.co.uk
Phone: +447899501435

---

9. Changes to This Policy

GDSL UK reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Updated versions will be posted on this page with the revised effective date. .